AM In-Room Dining Supervisor (Full Time) - Pendry Chicago

At Pendry Chicago, It’s All Because of YOU!  

In-Room Dining Supervisor 

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun.  At Pendry Chicago, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities and have fun while crafting lasting, cherished moments for our guests. Working at Pendry Chicago is more than a job; it’s a way of life. Don’t just imagine the possibility—join us. 

Your Journey   

• Train new staff and provide ongoing training and development opportunities for existing staff to enhance their skills and knowledge. 

• Monitor inventory levels and order supplies as needed to ensure sufficient stock levels while minimizing waste. 

• Handle customer inquiries, complaints, and special requests in a professional and timely manner, ensuring high levels of customer satisfaction. 

• Assist management with scheduling, labor controls, and other administrative duties 

• Ensure that all in-room dining orders are prepared and delivered promptly and according to guest specifications. 

• Conduct regular inspections of guest rooms hallways to ensure that in-room dining trays and dishes are collected promptly  

• Inspect daily set-up, presentations and delivery amenities  

• Maintain high standards of service and attention to detail 

• Deliver on guests’ expectations and have the desire to create WOW moments 

• Maintain a clean working environment 

• Perform additional duties as assigned that may be outside of the normal scope of duties based on business needs 

About You   

• You enjoy supervising and working as part of a team   

• You are passionate about providing exceptional guest service and creating memorable moments 

• You have basic communication skills  

• You are open to learning, developing, and growing both yourself, personally, and helping others do the same 

• You are trustworthy and have integrity  

Must Haves   

• Ability to work a flexible schedule including weekends and holidays  

• Ability to collaborate in a team environment  

• One year minimum of experience in Food and beverage operations within a hotel or resort environment 

• Computer skills  

• Luxury hotel experience, a plus  

You will Enjoy   

• Free meals  

• Free uniforms and cleaning  

• Ongoing community outreach events  

• Hotel discounts  

• Associate’s events throughout the year  

• Healthcare benefits 

• 401k retirement plan with company matching  

Physical Requirements  .   

• Grasping, holding, sitting, walking, repetitive motions, bending over 

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift 

• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift 

• Ability to push and pull carts and equipment weighing up to 200 pounds on a semi -regular basis 

At Pendry Chicago, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.