Additional Considerations (if any):
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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Aisles Online Service Lead
Department: Aisles Online
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
At Hy-Vee, our Aisles Online department runs on the energy and leadership of people who can keep operations moving smoothly while delivering an outstanding experience for every customer. As an Aisles Online Service Lead, you'll assist in managing daily operations, directing labor, and keeping the team focused and on track. From supervising employees and organizing workflow to handling customer concerns and communicating with department leadership, your work helps ensure every order is fulfilled accurately and on time.
If you're a natural leader who thrives in a fast-paced environment and takes pride in running a tight, customer-focused operation, we'd love to have you on board.
What You'll Do
No two shifts are exactly the same, but here's what you can expect:
Deliver outstanding customer service by greeting customers warmly, assisting with their needs, and handling and resolving customer concerns as needed
Supervise and direct the work of Aisles Online employees, organizing and planning labor for efficiency and cost control
Maintain in-house quality control including cleaning, proper handling of equipment and merchandise
Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues
Respond to questions and issues from employees and customers in a timely and professional manner
Maintain employee records and document employee interactions
Train new employees and complete employee performance and productivity reviews
Have authority to recommend employee disciplinary action
Attend and participate in team meetings as assigned
Answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders
Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
Pitch in with other tasks or special projects as they come up
Your Skills
To be successful in this role, you'll need to be able to:
Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
Lead, direct, and support a team in a fast-paced, deadline-driven environment
Apply logical thinking to solve problems with a variety of abstract and concrete variables
Apply strong math skills including arithmetic, algebraic, and geometric calculations as needed
Communicate clearly and professionally with customers, team members, and supervisors
Stay organized and manage multiple priorities and operational needs simultaneously
Handle confidential information including sales reports and profit and loss data with discretion
Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, E-commerce, Health Wellness Home; Aisles Online Department Manager
Direct Reports: Aisles Online Employees
Education and Experience
Physical Requirements
Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Where applicable to the role: ability to safely use sharp knives and blades for food preparation
Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
Working Environment
This is a fast-moving role with constant pressure to meet deadlines and manage multiple priorities throughout your shift. You'll work primarily in a retail store setting and may be exposed to dirt, dust, noise, temperature extremes, dampness, vibrations, equipment movement hazards, cleaning chemicals and solvents, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.