Administrative Assistant(U.S./Canada/UK background is required)

• Manage and maintain relationships with recurring clients, ensuring high levels of service and satisfaction.
• Engage with new and existing clients to identify service needs and close sales opportunities.
• Support sales efforts for specialized services, including termite jobs and environmental assessments.
• Respond to inbound inquiries from multiple communication channels.
• Coordinate and manage daily service routes and technician schedules.
• Schedule appointments for inspections and services, including mold and lead inspections.
• Arrange emergency service requests as needed.
• Assist in coordinating technician resources across teams.
• Provide operational support to leadership as needed.
• Assist in managing and supporting the Chinese CSR team.
• Create, update, and maintain training materials for team members.
• Manage and resolve service tickets through CRM systems (e.g., HubSpot).
• Prepare and compile reports, including XRF and Local Law filings.
• Support compliance-related processes such as Local Law 69 and Local Law 55 requirements.
• Track and manage recurring compliance clients.
• Generate and send invoices to clients.
• Track payments and follow up on outstanding balances.
• Occasionally coordinate in-person payment collection when required.
• Facilitate communication between internal teams to ensure seamless service delivery.
• Coordinate resource sharing and job support between departments.
• Act as the primary liaison between clients, schedulers, and technicians.
• Handle client communications via phone, email, and occasional in-person interactions.
• Address billing inquiries and follow up on past-due invoices.
• Maintain detailed records of client interactions and outstanding balances.

Originally posted on Himalayas