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$83K–$120K/yr
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ACS 3LS Quality Engineer - Workstation Products
Description -
Job Summary
The ACS Third-Level Support (3LS) Quality Engineer serves as a senior technical expert responsible for leading the investigation and resolution of complex customer escalations across HP products and solutions. This role requires deep technical expertise, strong analytical and troubleshooting skills, and the ability to collaborate effectively with engineering, quality, manufacturing, and product management teams. The successful candidate takes end-to-end ownership of critical issues, drives root cause identification and corrective actions, communicates effectively with technical and executive stakeholders, and continuously develops expertise in emerging technologies to deliver exceptional customer outcomes.
Responsibilities
Education & Experience Recommended
Preferred Certifications/Experience
Knowledge & Skills
Advanced troubleshooting and problem-solving skills.
Root cause analysis and systems-level debugging.
Strong knowledge of hardware, firmware, operating systems, drivers, and enterprise technologies.
Ability to interpret logs, traces, and diagnostic data.
Excellent written and verbal communication skills.
Ability to translate highly technical concepts into clear, customer-focused messaging.
Experience communicating with technical experts, business leaders, and executive stakeholders.
Strong presentation and documentation capabilities.
Strong collaboration and influence across cross-functional teams.
Proven ownership, accountability, and customer focus.
Effective prioritization, organization, and case management.
Continuous learning mindset and ability to rapidly develop technical expertise.
Impact & Scope
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Compensation and Benefits
The pay range for this role is $83,000.00 - 120,350.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
EngineeringSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
25%Relocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"