The Accounts Receivable Specialist-Central Payment Processing is responsible for managing and monitoring a portfolio of Central Payment Processing (CPP) accounts to ensure the accurate and timely transmission, processing, and payment of electronic invoices. This role collaborates with account holders, NAPA stores, and internal teams to research and resolve invoice exceptions, correct ELECTRONIC DATA INTERCHANGE (EDI) transmission issues, and maintain accurate account information. By proactively identifying and addressing invoice processing challenges, the AR CPP Specialist helps improve cash flow, reduce payment delays, and support efficient accounts receivable operations for both Corporate and Independent NAPA stores.
Responsibilities
- Monitor ELECTRONIC DATA INTERCHANGE (EDI) invoice activity and rejection reports daily for assigned customer accounts.
- Analyze invoice exceptions, payment discrepancies, and rejection trends to identify root causes and recommend corrective actions.
- Research complex billing and payment issues using multiple data sources and systems.
- Develop and execute reconciliation strategies to resolve invoice disputes and payment variances.
- Partner closely with Sales teams, Customer Relations, and customers to resolve account-specific challenges and improve payment performance.
- Communicate professionally and effectively through written correspondence, phone conversations, and meetings with internal and external stakeholders.
- Review rejected invoices related to Purchase Order discrepancies and coordinate corrective actions.
- Maintain detailed documentation of account activity, resolutions, and customer communications.
- Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.
- Perform additional duties and special projects as assigned.
Qualifications
- 5+ years’ experience in a Collections/AR environment.
- Exceptional written and verbal communication skills.
- Ability to conduct advanced account analysis and reconciliation reviews.
- Demonstrated advanced problem-solving skills.
- Customer-service focused.
- Ability to partner cross-functionally i.e., sales team.
- Ability to focus in a high-volume, high-pressure environment.
- Strong conflict resolution skills and negotiation skills.
- Strong working knowledge of PeopleSoft.
- Ability to manage multiple tasks concurrently.
- Strong organizational and follow up skills.
- Results-driven and self-motivated.
- High School graduate or higher.
Physical Demands / Working Environment
- Primarily performed in a professional, climate-controlled office setting, with occasional field responsibilities.
- Position requires working on-site in the office four (4) days per week. The fifth workday may be performed remotely, subject to business needs.
- Prolonged sitting (7–8 hours daily) with frequent computer and 10-key use.
- Occasional standing, walking, bending, and lifting of light objects up to 25 pounds.
- Continuous close vision required for detailed financial data; adequate hearing for phone and virtual communication.
- Requires sustained concentration, attention to detail, and ability to manage multiple deadlines.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.