Accounts Receivable & Collections Specialist

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth.

Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us!

Job Overview

We are looking for an Accounts Receivable & Collections Specialist to support an Australian client with growing transaction volumes. In this role, you will manage overdue customer accounts through direct phone and email contact, secure payment commitments, and help reduce outstanding debt. You will work closely with the client's finance team on shared customer accounts and own the month-end credit insurance reporting on overdue accounts.

Key Responsibilities

• Overdue Account Follow-Up: Confidently contact customers with overdue accounts by phone and email to understand reasons for non-payment and secure payment commitments that reduce outstanding debt.
• Team Collaboration: Work closely with the client's finance team, who handle routine collections before the due date, to ensure a smooth handover of accounts once they become overdue and consistent communication with customers.
• Internal Dispute Resolution: Coordinate with internal managers so that invoice disputes and contract requirements are addressed in a timely manner.
• Clear Account Communication: Clearly and accurately explain payment terms, outstanding balances, and dispute resolutions across phone and email.
• Ledger Reconciliation: Reconcile customer ledgers, including offsetting credit notes against invoices and allocating unapplied payments.
• Credit Limit Monitoring: Monitor customer balances to ensure agreed credit limits are not breached; run risk assessments, review credit files, and flag high-risk accounts.
• Doubtful Debt Provision: Calculate doubtful debt provision requirements based on company policy.
• Month-End Credit Insurance Reporting: Prepare month-end reports on overdue accounts as required by the credit insurance provider.
• Continuous Improvement: Follow the established collections process, prioritize where required, and suggest better ways of working.

Qualifications

• Experience: At least 2 years of proven experience in accounts receivable, credit control, or B2B collections, ideally supporting Australian or other offshore clients.
• Functional Skill: Strong collections and negotiation skills, with the ability to handle difficult conversations and customer pushback while keeping relationships professional; commercially aware of the cash flow and bad-debt impact of overdue accounts.
• Tech Skills: Intermediate Microsoft Excel (pivot tables, filters, formatting, and basic formulas). Experience with Creditor Watch or Microsoft Dynamics Business Central is an advantage but not required; training will be provided.
• Soft Skills: Assertive yet diplomatic, an active listener who can identify the root cause of payment delays and negotiate realistic payment solutions on the spot. Proactive, organized, and collaborative.
• Language: Excellent spoken English with clear pronunciation, professional phrasing, and the ability to build rapport easily over the phone; strong written English for email correspondence.
• Education: Bachelor's degree in Accountancy, Finance, Business Administration, or a related field is preferred.

What We Offer

Here at Acxelsus, our people come first. We offer total compensation to ensure our team experiences overall wellness and has the financial resources and support they need.

• Market-competitive salary
• Health & group life Insurance
• Fixed weekends off; Dayshift schedule
• Paid time off and birthday leave
• Learning & development
• Employee recognition
• Work-life balance
• Diverse and positive work environment

Ready to experience the #AcxelsusAdvantage? Join our team today!

Originally posted on Himalayas