At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft Business is changing the way companies, brands, and organizations alike leverage the Lyft platform to redefine the way they operate. We are solving big problems and meeting the needs of our clients and their people, from employees to customers and students to patients, in a whole new way. We are committed to always delivering best in class customer service. Our work is fun, challenging, and rewarding, and we are looking for a customer-focused team member passionate about solving problems and delighting our customers.
As an Account Manager, Automotive on the Lyft Business team, you’ll help Automotive Dealerships get more out of Lyft and its solutions after the sale. You’ll join a talented team focused on one thing: using technology and Lyft’s network of drivers to improve transportation for a company’s customers and employees. We’re looking for smart, ambitious individuals with account management experience who want to transform the way people move around and succeed in a fast moving environment.
Responsibilities:
- Own a book of existing dealership accounts, with responsibility for retention, adoption, and revenue growth
- Build and manage an expansion pipeline within your accounts by developing trusted client relationships from first renewal conversation to signed expansion
- Accurately forecast, track, and manage revenue, renewals, and churn risk with multiple systems and tools (Salesforce, Claude, Gemini, Outreach, Google Suite, Mode, and Tableau)
- Achieve quarterly retention and net revenue growth targets
- Running quarterly business reviews, monitoring account usage and health data, and re-engaging dormant users and accounts
- Be the primary point of contact and build relationships with multiple decision makers across the dealership and dealer group
- Establish collaborative relationships with Lyft Business customers and demonstrate Lyft value to client-focused initiatives
- Facilitate training, account review, customer engagement, and customer success criteria
- Liaise with internal stakeholders, including Operations, Support, and Product, to resolve client issues and drive the effectiveness of account initiatives
- Represent Lyft at marketing and trade show events
- Travel up to 20% of the time for meetings and visits to client locations
- Reports directly to the Manager of Automotive Sales
Experience:
- 2+ years of B2B account management, customer success, or renewals experience carrying a retention or growth number (SaaS API integration, ad-tech, or transportation a plus)
- Proficiency with Salesforce or similar CRM, AI tooling, and a knack for learning new sales tech
- A passion for mobility, the auto industry, or simply making transportation and logistics easy
- Experience owning the post-sale lifecycle: onboarding, adoption, renewal, objection-handling, and upsell
- Comfort using usage and performance data to identify risk and surface growth opportunities
- Demonstrated success in exceeding retention or growth targets
- Excellent communication skills - A big part of the role is talking to clients on the phone and in-person
- Possess a competitive spirit and are excited to prove not to others, but to yourself, what you are capable of
- High energy, you like to get things done and make things happen
- Self starter, loves to win, and grow professionally
- Ambitious and not afraid of putting yourself out there
Benefits:
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the New York City area is $60,800-$76,000 not inclusive of potential equity offering, variable or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.