TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.
The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.
Research prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
Generate daily mailings to prospective clients using updated and accurate spreadsheets
Cold call prospective clients
Creatively problem solve to improve current new business development strategy
Negotiate rates and deadlines with prospective and current clients
Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
Perform other special projects or duties when required