Which administrative assistant tasks are most exposed to AI?

Answer telephones, direct calls, and take messages. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create, maintain, and enter information into databases.

Will AI replace administrative assistants? What the job data shows

Q: Will AI replace administrative assistants?

Our estimate puts administrative assistants at higher exposure: that is how much of the listed work is information processing AI tools can do or speed up, not a forecast that the job disappears. JobRipe doesn't have enough postings yet to show a demand trend.

AI exposure (estimate)

Higher exposure

From 51 O*NET tasks

Hiring demand on JobRipe

Demand trend: not enough data yet

Open jobs now

2,362

from 1,221 employers

An estimate, not a prediction. This is an estimate of how much of this kind of work AI tools can do or speed up, built from published task lists. It is not a prediction about your job, your employer or your career: most jobs change rather than disappear, and the parts that change are often the routine ones.

What the work is made of

Information work (reading, writing, calculating, analysing)about 60%
Planning, deciding and coordinatingabout 10%
Working directly with peopleabout 10%
Hands-on physical workabout 20%

Tasks AI tools can do or speed up

Answer telephones, direct calls, and take messages.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Use computers for various applications, such as database management or word processing.

Tasks that rely on people or hands-on work

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Tasks as published by O*NET for Secretaries and Administrative Assistants, Except Legal, Medical, and Executive, Office Clerks, General.

Skills rising and falling in administrative assistant job ads

Not enough postings from the same employers in both periods to compare skills yet.

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Related occupations

ReceptionistHigher exposure
Data entry clerkHigher exposure

How we work this out

Every task O*NET lists for the occupation is put in one of four groups by its main verb and what it acts on. Information work counts fully towards exposure, planning and deciding half, working directly with people a fifth, and hands-on physical work not at all. Tasks are weighted by how important O*NET's survey of workers rates them. The weighted result is shown only as a band.

Information work (reading, writing, calculating, analysing)
counts fully towards exposure
Planning, deciding and coordinating
counts half towards exposure
Working directly with people
counts a fifth towards exposure
Hands-on physical work
counts not at all towards exposure

Bands: Lower exposure, Medium exposure from 40 in 100 weighted task points, Higher exposure from 65 in 100 weighted task points. Supplemental tasks count 70% of a core task.

Demand: new postings JobRipe first saw from 2026-07-26 to 2026-10-24 compared with the 90 days before (2026-04-27 onwards), only from employers JobRipe was already tracking before 2026-04-27, so adding employers never looks like growth. A trend needs at least 20 earlier postings from 5+ employers; a change of 15% or more is “growing” or “shrinking”. A rising or falling skill needs 10+ postings and a 5-point move.

Sources

O*NET 30.3 Database (task statements, task importance ratings, occupation data), U.S. Department of Labor, Employment and Training Administration (USDOL/ETA) · CC BY 4.0
Autor, Levy & Murnane (2003), The Skill Content of Recent Technological Change, Quarterly Journal of Economics 118(4) · used for the routine / non-routine task framework (method only, no data)
· used for the idea of rating exposure task by task from O*NET (method only, no data)