Business Analyst resume example
Business analyst resumes need to show that you understood a problem, defined the right solution and helped deliver it. This example shows requirements, process mapping and stakeholder work tied to measurable results.
Called a CV in the UK, Ireland, India, Africa, Australia and many other places, and a resume in North America. The layout below works for both.
Aisha Rahman
Business Analyst | Requirements, Process Improvement and Agile Delivery | Banking and Insurance
Kuala Lumpur, Malaysia aisha.rahman@example.com
Summary
Business analyst with six years in banking and insurance. Turns unclear business problems into clear requirements, maps and improves processes, and works closely with product owners and developers through delivery. Trusted by stakeholders for listening well and writing clearly.
Skills
- Requirements gathering
- User stories and acceptance criteria
- Process mapping (BPMN)
- Stakeholder workshops
- Gap analysis
- Jira and Confluence
- SQL for data analysis
- Power BI
- User acceptance testing
- Agile and Scrum
Experience
Senior Business Analyst
Jan 2023 to Present
Straits Assurance, Kuala Lumpur, Malaysia
- Led requirements for a new online claims journey, which reduced average claim processing time from 9 days to 4.
- Ran 20+ workshops with claims, finance and IT teams to agree a single end-to-end process.
- Wrote 150 user stories with clear acceptance criteria and coordinated user acceptance testing with 12 business users.
- Used SQL to analyse claim data and found that 3 document checks caused most delays, which shaped the redesign.
Business Analyst
Jun 2020 to Dec 2022
Merdeka Commercial Bank, Kuala Lumpur, Malaysia
- Mapped the small business loan process and removed 5 manual handoffs, cutting approval time by 35%.
- Supported the rollout of a new CRM to 300 relationship managers, including training materials and testing.
- Built a Power BI report that gave branch managers weekly visibility of application status.
Education
Bachelor of Business Administration (Information Systems)Peninsula University, Selangor, Malaysia
2019
Certifications
- IIBA Entry Certificate in Business Analysis (ECBA)
- Professional Scrum Product Owner I
Languages
English (fluent) · Malay (native) · Mandarin (basic)
This example is fictional: the person, employers and figures are invented to show good structure. Use it as a guide and write your own, true details.
What makes this resume work
- 1Results are expressed as time saved for the customer and the business, the clearest proof a BA's work mattered.
- 2Specific BA techniques (user stories, BPMN, UAT) match how BA job ads are written.
- 3Data skills (SQL, Power BI) show the analyst can find evidence, not only collect opinions.
- 4Workshop and stakeholder numbers show the scale of coordination involved.
- 5Industry focus in the headline helps with roles that prefer domain knowledge.
Common mistakes to avoid
- Writing 'gathered requirements' without saying what was built and what changed.
- Confusing business analyst and data analyst roles. Mention data skills, but lead with requirements and process.
- Leaving out the delivery method (agile, waterfall), which employers often screen for.
Applying for a business analyst job?
Pair your resume with a short, specific cover letter. See the business analyst cover letter example, or draft your own with the cover letter generator.
Questions people ask
What skills do business analysts need?
Requirements gathering, process mapping, stakeholder management, clear writing and some data analysis. Knowledge of agile delivery and tools like Jira is common in job ads.
Do I need a certification to become a business analyst?
Not always. Certifications can help early in your career, but evidence of solving real problems matters more.
How do I move into business analysis from another role?
Look for process improvement or system rollout work in your current job, document what you did, and present it using BA language: requirements, process maps, testing and outcomes.